When you suffer water damage, you need to act quickly. Not only will the standing water continue to damage your property the longer it sits, it can also become brackish and contaminated with viruses, bacteria and other pathogens. In addition, the presence of so much moisture can cause mold to grow which can spread throughout your home.
The first step in your cleaning and restoration process is to place a phone call. We maintain a call center where staff are ready to answer any need, any time of day or night. We understand that immediate action is essential to avoiding further damage and we’re ready to step up and help.
When you first call us, we will collect important information that will help us address your problems. This includes your name and contact information, insurance information if necessary, the address of where you’ve suffered the damage, the time and date you discovered the damage, the cause of the damage and whether or not there is electricity on site.
After we gather this information, we will be able to send a technician out to assess the situation and start the process.
Inspection and Damage Assessment
The next step in the process is to inspect the area and assess damage. Our expert technicians will first identify the source of the flooding, and if necessary stop it from getting worse. This often has to be done before the process of water removal and drying can begin.
They will also identify the type of water they’re dealing with, whether it’s clean, gray or black and what precautions need to be taken to maintain the safety and health of everyone involved. This will also affect the type of restoration needed. They will then inspect the property itself to determine the extent of damage to possessions and to the building structure. Please inform your technician if there are issues present like asbestos or lead.
Finally, they will block or move furniture out of the area to prevent further damage to the furniture or the floor.
Step three of the process involves removing water from the area. During this step our expert service technicians will thoroughly extract any standing water to aid in drying time and prevent additional damage as well as reduce the potential for mold. This could involve moving or packing out furniture and possessions, should extensive restoration be needed, though the availability of move-out services may depend on your insurance coverage.
Next, we will use advanced pumps and high-tech industrial wet/dry vacuums to remove all standing water from the area. Our equipment includes hygrometers, moisture detectors, submersible pumps, moisture saturation meters, infrared cameras to find hidden water hiding behind walls and in ceilings, and even truck-mounted extraction units where needed.
Following this, we’ll inspect any carpeting or padding to determine if it must be removed to protect subflooring.
Drying and Dehumidification
After the water has been removed from the area, the process of drying and dehumidifying the area begins. We will use our industrial-strength air movers, dehumidifiers and temperature control devices to restore humidity in the area to normal levels, as well as draining any remaining moisture. This will remove water from areas that are hard to reach.
We will also use high-end monitoring equipment to track the process of moisture removal and monitor the condition of walls, floors and the ceiling to ensure that everything is completely dry.
Cleaning and Sanitizing
When the damaged area is completely dry, we will completely sanitize and clean everything from top to bottom. This will get rid of grime, sludge, contaminant buildup and residue that may be left behind. We employ a range of different cleaning methods to ensure that your possessions and property are carefully and adequately cared for every step of the way. This can include wet or dry cleaning, spray-and-wipe techniques, foam cleaning for upholstery and fabrics, and abrasive and immersion cleaning for sturdier possessions.
Following the cleaning, we will sanitize the room and items using advanced and powerful disinfectant, antimicrobial and antibacterial methods to ensure that there are no potential pathogens or contaminants left behind, and will use professional industrial-strength methods to deodorize the room, leaving it smelling fresh and new in ways that normal air fresheners cannot accomplish.
Finally, the process of restoration begins. This means much more than just cleaning your personal possessions. We will restore your entire damaged property as close to its pre-damage condition as possible. If we need to lay new carpet, we will. If new drywall needs to be hung, our expert emergency building services crew can handle that as well.
We can board and tarp your roof, put up temporary fencing, and even temporarily warehouse your possessions. We offer hardwood flooring repair, tiling services, and even painting. Our job doesn’t end until your damage is completely gone and the place looks like new once more.